Air China Luxury Car Transfer Service for the first and business class passengers

Product description

① Passengers who purchase tickets for designated Air China routes in specific cabins or brand can enjoy luxury car transfer service from designated city districts to the airport.

② You can book this service via the Air China app, the Air China Alipay/WeChat applet, the mobile website, or by calling the Air China Sales Service Hotline on 95583.

③  For the luxury car transfer service available in the designated cities in China:The pick-up/drop-off service must be booked 4 hours prior to the service time agreed when placing the order.Bookings cannot be made after the flight has departed.

④ Product use process

Please see flowchart.

Product description

Product description

Name and brief

Air China Luxury Car Transfer Service

Customers travelling on eligible routes and in eligible booking classes may book a luxury car transfer service between designated city locations and airport terminals.

Served Routes

Chinese mainland intracity transfer areas

Beijing, Shanghai, Chengdu, Guangzhou, Chongqing, Hangzhou, Xi’an,Shenzhen, Wuhan,Changchun,Xiamen.

Pick-up/drop-off service availability for each service city

Eligibility

1.The rules for purchasing air tickets from September 25, 2024 (inclusive) to December 31, 2025 (inclusive) are detailed in the following table:

2.The rules for ticket purchase dates before September 24, 2024 (inclusive) are detailed in the following table:

Restrictions (This service is not available in the following situations）

Flight: Flights whose carrier is not Air China

Those with ticket numbers not beginning with 999

The product is not applicable to infant and children ticket

Exchanged tickets using Earned Miles:This service is not available for passengers whose ticket was booked by exchanging their earned miles

Passengers with free ticket(s): This service is not available for passengers with free ticket(s)

Notes

1.How to book: You can book this service via the Air China app, the Air China Alipay/WeChat applet, the mobile website, or by calling the Air China Sales Service Hotline on 95583.

2.Upon successful booking, you will receive an SMS notification containing a four-digit ride verification code. Please be careful to save the code and present it before boarding. After verification, you will be able to enjoy the Air China Luxury Car Transfer Service. You can also request to have the verification code text message re-sent through the original service booking channel (if you made the service booking yourself through Air China APP, you can request to have the verification code text message re-sent by using the "Resend verification code" function in the corresponding order details on Air China app; If you made the service booking by calling the Air China Sales Service Hotline on 95583, you will need to call 95583 again to obtain the verification code text message). During the actual service, the system may not be able to verify the verification code and it will have to be confirmed manually. If this happens, please inform the driver of the verification code and sign the service confirmation form. Your journey will not be affected. Thank you for your understanding!

3.Reservations

The airport transfer service must be booked 4 hours before the service time you agreed when placing an order, and cannot be booked after Flight Departure. The Drop-off service shall be booked earlier than flight departure, specifically, 12 to 2 hours before Flight Departure; The Pick-up service shall be booked no earlier than Flight Landing Time.

For example, if you book a car service at 20:00, you need to complete the booking at least before 16:00.

4.The luxury car transfer service is only provided for travel between the airport terminal and the designated pick-up/drop-off location. If you enter a region other than the specified region in the service address, your order will be considered invalid.

5.When a passenger purchases a domestic ticket: The applicable routes are limited to domestic routes between cities where the service is available (includes cities marked for expansion). Other routes are not eligible under the product rules. When the departure and destination airports of a flight segment both offer luxury car transfer services, the luxury car transfer service may only be selected to the departure airport or from the destination airport. You cannot select both at the same time.

Example 1: A passenger who purchases a class F ticket from Changsha to Beijing cannot book luxury car transfer services because they are not available in Changsha. The Changsha to Beijing segment is not eligible under the product rules.

Example 2: A passenger purchasing a class F ticket from Shanghai to Beijing may select a luxury car transfer service to the airport in Shanghai or from the airport in Beijing, but may not select a luxury car transfer service both to the airport in Shanghai and from the airport in Beijing.

6.When a passenger purchases a ticket for a domestic flight connecting to an international flight:

6.1 If the layover time between the domestic flight and international flight is 6 hours or longer.

6.1.1 When both the domestic and international segments comply with the product rules, the passenger may apply for a luxury car transfer service to the international segment. Passengers may also sign up for a luxury car transfer service to or from the airport for the domestic segment.

Example: A passenger traveling from Shanghai to Frankfurt via Beijing, who has purchased a class F ticket for the entirety of the trip, and whose layover time in Beijing exceeds 6 hours. The Beijing to Frankfurt segment complies with the rules for the luxury car transfer service, so the passenger can sign up for the drop-off service in Beijing. The Shanghai to Beijing segment also complies with the rules for the luxury car transfer service, so the passenger can also sign up for either the drop-off service in Shanghai or the pickup service in Beijing.

6.1.2When both the domestic and international segments are under the "Latitude" brand, and the domestic segment meets all product rules except for cabin space, passengers can apply for international segment drop off services. At the same time, passengers can also apply for domestic segment pick-up or drop off services.

Example: For passengers with the Shanghai Beijing Frankfurt "Latitude" brand and R class cabin on the Shanghai Beijing route, the transit time in Beijing exceeds 6 hours. The Beijing Frankfurt flight segment complies with the rules for two class luxury car shuttle service products, and passengers can apply for Beijing's drop off service; When all other conditions of the Shanghai Beijing flight segment meet the product rules except for the ticket space, passengers can also apply for Shanghai's drop off service or Beijing's pick-up service.

6.1.3When both domestic and international segments are under the brand of "Standard, Convenient, and Comfort" for two cabins, and all other conditions except for cabin space meet the product rules for the domestic segment, passengers can apply for international segment drop off services. At the same time, passengers can also apply for domestic segment pick-up or drop off services.

For example, passengers with the "Comfort" brand on the Shanghai Beijing Frankfurt route and an R-class cabin on the Shanghai Beijing route have a transit time of more than 6 hours in Beijing. The Beijing Frankfurt flight segment complies with the rules for two class luxury car shuttle service products, and passengers can apply for Beijing's drop off service; When the Shanghai Beijing flight segment has two cabins and all other conditions meet the product rules, passengers can also apply for Shanghai's drop off service or Beijing's pick-up service.

6.2 If the layover time between the domestic flight and international flight is shorter than 6 hours.

6.2.1 When one or two domestic or international segments comply with the rules for the luxury car transfer service, you may not book a luxury car transfer service from or to the connecting airport.

Example: A passenger traveling from Shanghai to Frankfurt via Beijing, who has purchased a class F ticket for the entirety of the trip, and whose layover time in Beijing is 5 hours. The Shanghai to Beijing and Beijing to Frankfurt segments both comply with the product rules. However, passengers are not allowed to book a luxury car transfer service to or from Beijing.

6.2.2 If the international segment complies with the product rules, and with the exception of the fare class, the domestic segment also complies with the product rules, a luxury car transfer service may be booked at the origin of the domestic segment.

Example: A passenger traveling from Shanghai to Frankfurt via Beijing, who has purchased a class D ticket for the entirety of the trip, and whose layover time in Beijing is 5 hours. The Beijing to Frankfurt flight segment complies with the product rules, and except for the ticket class, the Shanghai to Beijing segment also complies with the product rules. The passenger can sign up for a drop-off service in Shanghai.

7. When a passenger purchases a ticket for an international flight connecting to a domestic flight:

7.1 If the layover time between the international flight and the domestic flight is 6 hours or longer.

7.1.1 When both the domestic and international segments comply with the product rules, the passenger may apply for a pick-up service for the international segment. Passengers may also sign up for a luxury car transfer service to or from the airport for the domestic segment.

Example: A passenger traveling from Frankfurt to Shanghai via Beijing, who has purchased a class F ticket for the entirety of the trip, and whose layover time in Beijing exceeds 6 hours. The Frankfurt to Beijing segment complies with the rules for the luxury car transfer service, so the passenger can sign up for the pickup service in Beijing. The Beijing to Shanghai segment also complies with the rules for the luxury car transfer service, so the passenger can also sign up for either the pickup service in Shanghai or the drop-off service in Beijing.

7.1.2 When both the international and domestic segments are under the "Latitude" brand, and the domestic segment meets all product rules except for cabin space, passengers can apply for international segment pick-up services. At the same time, passengers can also apply for domestic segment pick-up or drop off services.

When both the international and domestic segments are under the "Latitude" brand, and the domestic segment meets all product rules except for cabin space, passengers can apply for international segment pick-up services. At the same time, passengers can also apply for domestic segment pick-up or drop off services.

7.1.3 When both the international and domestic segments are under the "Standard/Convenient/Comfor" brand, and the domestic segment meets all other conditions except for the cabin size, passengers can apply for international segment airport pick-up services. At the same time, passengers can also apply for domestic segment airport pick-up or drop off services.

When both the international and domestic segments are under the "Standard/Convenient/Comfor" brand, and the domestic segment meets all other conditions except for the cabin size, passengers can apply for international segment airport pick-up services. At the same time, passengers can also apply for domestic segment airport pick-up or drop off services.

7.2 If the layover time between the international flight and domestic flight is shorter than 6 hours.

7.2.1 When one or two domestic or international segments comply with the rules for the luxury car transfer service, you may not book a luxury car transfer service from or to the connecting airport.

Example: A passenger traveling from Frankfurt to Shanghai via Beijing, who has purchased a class F ticket for the entirety of the trip, and whose layover time in Beijing is 5 hours. The Frankfurt to Beijing and Beijing to Shanghai segments both comply with the product rules. However, passengers are not allowed to book a luxury car transfer service to or from Beijing.

7.2.2 If the international segment complies with the product rules, and with the exception of the fare class, the domestic segment also complies with the product rules, a pickup service may be booked at the destination of the domestic segment.

Example: A passenger traveling from Frankfurt to Shanghai via Beijing, who has purchased a 'Worry free' brand ticket for the entirety of the trip, and whose layover time in Beijing is 5 hours. The Frankfurt to Beijing flight segment complies with the product rules, and except for the ticket class, the Beijing to Shanghai segment also complies with the product rules. The passenger can sign up for a pick-up service in Shanghai.

8.Transfers are only provided to destinations specified at the time of booking. If you request a pick-up or drop-off location that was not specified in the original booking, an extra charge will be applied. You must consult the service provider, agree to their fee schedule (for which the service provider reserves the right of interpretation), and pay at the point of use.

If you request additional stops during a journey, an extra charge will be applied. You must consult the service provider, agree to their fee schedule (for which the service provider reserves the right of interpretation), and pay at the point of use. If you request two or more stops during your journey, an extra charge will be applied. You must consult the service provider, agree to their fee schedule (for which the service provider reserves the right of interpretation), and pay at the point of use.

9.The luxury car transfer services shall not overlap with free transit products (transit accommodation, transit lounge) or ground air intermodal products (air bus, air rail) to enjoy the service.

10.Vehicle waiting limits:

10.1 Domestic pickups: The maximum wait time is 90 minutes from the arranged pickup time.

10.2 Domestic drop-offs: The maximum wait time is 60 minutes from the arranged pickup time.

10.3 International pickups: The maximum wait time is 180 minutes from the arranged pickup time.

10.4 International drop-offs: The maximum wait time is 60 minutes from the arranged pickup time.

10.5 If the maximum waiting time is exceeded, the customer will be deemed to have used the service, and they will be unable to reserve the service again for that segment.

11.Due to system constraints, customers cannot reserve luxury car transfers through the Air China APP after check-in. Customers who have already checked in should call the service and sales hotline (95583) to make a reservation.

12.Passengers that reserve the luxury car transfer service must consider road conditions and airport processing times when arranging the departure times for pick-up and drop-off.If the passenger requests a later transfer departure time, or the transfer departure time is delayed due to the passenger, the passenger will be held responsible if they miss their flight.

13.Reservation period:

To the airport: scheduled flight departure times (local time in cities where the service is available) from now until December 31, 2025.

From the airport: scheduled flight arrival times (local time in cities where the service is available) from now until December 31, 2025.

14.Models available for the service: Mercedes-Benz E-Class, Mercedes-Benz EQE (currently available in Beijing, Shanghai, Guangzhou, Hangzhou, Shenzhen, Chongqing, Chengdu, Xi'an, Wuhan the EQE will be added for other cities with this service in the future), Hongqi H9 (currently only available as a pilot in Beijing, Wuhan, Changchun and Guangzhou, the Hongqi H9 will be added for other cities with this service in the future).

15.Baggage instructions (for reference only): The Mercedes-Benz E-Class and the Hongqi H9 can carry two 28″ suitcases. The Mercedes-Benz EQE can carry one 28″ suitcase and one 26″ suitcase.

Standard 28″ suitcase dimensions: Height 76 cm × width 51 cm × depth 32 cm,

Standard 26″ suitcase dimensions: Height 68 cm × width 45 cm × depth 28 cm.

16.During the service booking process, the service model you choose is for reference only. The supplier will give priority to choosing your vehicle model to choose a car. If the supplier cannot be properly matched, there may be the possibility of using other brands of cars of the same level to provide services for you, thanks for your understanding!

17.If you have already booked a luxury car transfer service, please pay attention to your flight information and follow the instructions in case your flight is delayed, canceled or changed: 

17.1 If you learn of any changes to the flight information more than 4 hours in advance, you can cancel the original order and rebook the service by logging into the Air China mobile app or by calling the Air China Sales Service Hotline on 95583.

17.2 If you learn of any changes to the flight information and original scheduled service time less than 4 hours in advance, please call the Air China Sales Service Hotline on 95583 as soon as possible to confirm the vehicle details.

18.If your flight ticket is refunded, the First/Business Class airport transfer will also be canceled. If you purchase a new flight ticket, please re-book your First/Business Class airport transfer.

19.Luxury car transfers may only be used by customers who comply with the product rules.

 20.Luxury car transfers may only be used by customers who comply with the product rules.

21.If you accidentally damage or soil the car during your trip, please solve it with the driver through consultation.

Tips

For details, please call: +86-10-95583

l Air China luxury car transfer service pick-up and drop-off points